Terms and Conditions
Privacy and Shipping Policy Lalo Clothing | laloclothing.com
Who we are
Lalo Clothing
Our web address is: https://laloclothing.com
Comments
When visitors leave comments on the site, we collect the data displayed in the comment form, as well as the visitor's IP address and browser user agent string to assist in spam detection.
An anonymized string created from your email address (also called a hash) can be provided to the Gravatar service to verify if you are using it. The privacy policy of the Gravatar service is available here: https://automattic.com/privacy/. After approval of your comment, your profile image will be visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Website visitors may download and extract any location data from images on the website.
Cookies
If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
If you leave a comment on our site, you can choose to save your name, email address and website in cookies. These cookies are for your convenience so you don't have to fill in your details again when you leave another comment. These cookies will last for one year.
When you log in, we will also set several cookies to store your login information and display options. Login cookies last for two days and display options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, your login cookies will be deleted.
If you edit or publish an article, an additional cookie will be stored in your browser. This cookie does not contain any personal data and simply indicates the ID of the article you have just edited. It expires after one day.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional tracking from third parties and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged into that website.
With whom we share your data
If you request a password reset, your IP address will be included in the reset email.
How long we keep your data
If you leave a comment, the comment and its metadata will be retained indefinitely. This is so that we can automatically recognize and approve any follow-up comments rather than keeping them in a moderation queue.
For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their user name). Website administrators can also view and edit that information.
Your rights over your data
If you have an account on this site or have left comments, you may request to receive an exported file of the personal data we hold about you, including the data you have provided to us. You may also request that we delete any personal data we hold about you. This does not include any data that we are required to retain for administrative, legal or security purposes.
Where your data is sent
Visitor comments can be reviewed through an automated spam detection service.
WhatsApp Plugin
When visitors use the WhatsApp shopping plugin on our site, we collect the information provided in the form, as well as the visitor's IP address and browser user agent string to assist in spam detection.
Lalo Shipping Policies laloclothing.com
These Policies are valid for the LALOCLOTHING.COM website and it is understood that at the time of purchasing any of our products or services the customer accepts the terms, conditions and delivery policies specified below, which must be accepted prior to making any purchase.
RECEIPT OF GOODS
It is an indispensable condition that, at the moment of reception of the goods, any incident that may occur in the condition of the goods or the packaging must be checked and, if necessary, indicated on the document signed by the carrier and reported to LALO CLOTHING such incidence by e-mail to info@laloclothing.com via support ticket within 72 hours of receipt of the package. If the package has significant damage that is believed to have caused the product to be damaged, it must be refused and the following should be notified to LALO CLOTHING immediately.
CONFIDENTIALITY
LALO CLOTHING guarantees the security of your customer information, which travels in encrypted form to our secure site and is handled in such a way that it cannot be deciphered by agents external to us.
AVAILABILITY AND PRICES
Prices are expressed in Costa Rican Colon (₡) and U.S. Dollar ($). They may also be subject to change without prior notice.
DELIVERY SCHEDULES
LALO CLOTHING will not accept as a commitment any special schedules written by the customer in the fields of the order form and will only accept as a commitment what is indicated in this document.
The customer agrees that, if his purchase order has been registered outside the hours of receipt of purchases, it will be shipped in the next immediately available time range.
IMPORTANT: Orders placed online on Saturdays, Sundays or holidays will be processed the next business day.
PAYMENTS
The customer is obliged to pay for the purchase order placed on the portal. LALO CLOTHING in its entirety. The type of payment is by credit card Visa, Master Card, American Express, Sinpe Móvil, Deposit or Bank Transfer.
If you wish to make a bank transfer, you will need to send your transfer receipt to WhatsApp +506 8503 9333, in case of a refund, the funds will have to be credited through the same payment method. Your payment will then be validated by one of our agents. Once the payment has been validated, you will be notified by mail or WhatsApp and the goods will be shipped.
ORDER POLICIES
The customer must provide full details of the recipient's address. LALO CLOTHING reserves the right not to provide information to the client in case he/she has provided partial or misleading information about his/her identity.
DELIVERY POLICIES
LALO CLOTHING delivers anywhere in the national territory of Costa Rica. The customer is obliged to provide the necessary information of the recipient to make the delivery of the requested product. Any error or lack of information in this regard, will be the sole responsibility of the customer. The estimated delivery time for the Greater Metropolitan Area (GAM) is 2 working days and for outside the GAM from 3 to 5 working days. If the order was delivered erroneously by the logistics company, the logistics company will be held responsible. If the customer gave an incorrect or inaccurate address, the customer is responsible for the additional cost of delivery to the correct address.
LIMIT AND LIABILITY
Use of cards without the owner's authorization or stolen cards: we are not responsible for purchases made with credit cards without the owner's prior authorization or stolen cards; it being understood that the person making the purchase is fully authorized to make the transaction and that, therefore, we cannot refuse to process it. Making transactions over the Internet without the prior consent of the owner or with stolen cards constitutes the crime of computer fraud, which is punishable under Costa Rican law.
Unrecognized payment due to disagreements with the service or lack of knowledge of the payment method: we send information via email to our customers regarding our credit card payment providers. We are affiliated to a Financial Institution with high standards at a regional level, which provides us with the collection of credit card payments, being their only responsibility to be a secure collection agent for our customers with the bank issuing the card. Please be informed that in your account statement will appear the collection of the purchase under the name of TILOPAY SCL.
We do not accept under any circumstances, any payment not recognized by the customer due to lack of knowledge of the method of payment or disagreements with the delivery. The fact of establishing a claim with the bank, not knowing with this your purchase, implies a suspicion of potential fraud; therefore, with the information of the order, signature of receipt of the order by the recipient, will have enough evidence to support the claim that is interposed. It will then be of vital importance that the customer always contact us to clarify any point.
CONSUMER PROTECTION
We undertake to comply with the provisions of Law No. 7472 on the Promotion of Competition and Effective Consumer Protection, as well as with Law No. 8968 on the Protection of Individuals with regard to the Processing of Personal Data.
NOT FORESEEN
Any situation not foreseen in these policies will be resolved by our Customer Service Center. At all times will be verified under the philosophy of maximum customer satisfaction, compliance with our agreements, with the understanding that there will be external agents to us that will prevent us from fulfilling our purpose. For any questions the customer may make an inquiry to our Customer Service Center by sending a ticket in our customer service system or mail to info@laloclothing.com.
APPLICABLE LAW AND JURISDICTION:
The relationship between LALO CLOTHING creator of the website and the USER shall be governed by the Costa Rican regulations in force and if the USER files a dispute, the same shall be filed exclusively before the Conciliation and Arbitration Center of the Chamber of Commerce. In the event that LALO CLOTHING files a dispute against any USER, LALO CLOTHING may file the same before the corresponding Costa Rican courts, or in any place where the USER has business or assets or any place that suits the interests of LALO CLOTHING.
